Frequently Asked Questions
Our Greenville, RI Retirement Community can prompt a wealth of questions. We’ve done our best to compile the bulk of those we get often. If you have additional questions that aren’t covered here, please give us a call or reach out via our inquiry form.
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General Information
What types of living options do you offer?
We offer three distinct levels of care to meet varying needs: Independent Living for active seniors who want a maintenance-free lifestyle with community amenities, Assisted Living for those who need help with daily activities while maintaining independence, and Memory Care for residents with Alzheimer’s disease, dementia, or other memory-related conditions requiring specialized support.
What is the difference between Independent Living, Assisted Living, and Memory Care?
Independent Living is designed for seniors who are self-sufficient and desire an active, social lifestyle without home maintenance responsibilities. Assisted Living provides personalized care and assistance with activities of daily living such as bathing, dressing, and medication management. Memory Care offers a secure, specialized environment with trained staff providing 24/7 supervision and programming specifically designed for residents with cognitive impairments.
How do I know which level of care is right for me or my loved one?
We offer complimentary assessments conducted by our experienced care team. During this evaluation, we review medical history, current abilities, personal preferences, and care needs to recommend the most appropriate level of care. Our team can also provide guidance as needs change over time.
Can residents move between different levels of care?
Yes, residents can transition between care levels as their needs change. This continuity of care allows residents to remain within our community even as they require different levels of support. We work closely with families to ensure smooth transitions and appropriate care at every stage.
What are your visiting hours?
We welcome visitors and encourage family involvement. Independent Living residents can receive visitors at any time. Assisted Living and Memory Care have open visiting hours from 8:00 AM to 8:00 PM daily, with arrangements available for visits outside these hours when coordinated with staff.
Is your community pet-friendly?
Yes, we understand the importance of pets in our residents’ lives. Residents may move-in with qualifying pets, however, no pets may be acquired after residency. Independent Living residents may have pets subject to size and breed restrictions. Assisted Living and Memory Care allow cats and small dogs with appropriate documentation and care arrangements. All pets must be well-behaved and current on vaccinations. Residents may not
What living arrangements and amenities are available?
We offer various floor plans including private studios, one-bedroom, and two-bedroom apartments. Residents are encouraged to bring personal furnishings to create a familiar, comfortable environment. On-site amenities include a fitness center, library, beauty salon, outdoor gardens and walking paths, activity and common rooms, and dining areas. All apartments feature private bathrooms, emergency call systems, and climate control.
Costs and Financial Information
What are the full costs and payment options?
Please submit a pricing inquiry to receive complete pricing for your desired lifestyle choice. Please visit: https://villageretirement.com/pricing
What is included in the monthly fee?
Monthly fees typically include housing, utilities (excluding telephone), maintenance, housekeeping, meals, activities and social programs, transportation for scheduled outings, and access to common areas. Assisted Living and Memory Care fees also include personal care services, medication management, and 24-hour staffing. Specific inclusions vary by care level and should be reviewed in your service agreement.
Are there additional fees beyond the monthly cost?
Additional fees may apply for services such as beauty salon and barber services, cable television, telephone service, guest meals, personal laundry service for specific items, private transportation, additional residents and specialized therapies. We provide a complete fee schedule during the admissions process.
Do you accept Medicare or Medicaid?
We are a private pay community. We can accept long-term care insurance payments, but we do not accept Medicaid or Medicare. If you or your spouse was a veteran of a foreign war, we can also assist you in receiving an Aid and Attendance pension to use towards your monthly payment.
Does long-term care insurance cover your services?
Many long-term care insurance policies cover assisted living and memory care services. Coverage varies by policy, so we recommend contacting your insurance provider to verify benefits. Our staff can provide necessary documentation to support your insurance claims.
What happens if a resident runs out of money?
We work with residents and families to explore all financial options, including veteran’s benefits, reverse mortgages, and other resources. Our goal is to help residents remain in our community whenever possible. We encourage early financial planning discussions.
Is there an entrance fee or deposit?
We require a competitive community fee upon move-in, which may be partially refundable depending on the circumstance. Some apartment styles may also require a security deposit. These fees are outlined in your residency agreement. We do not charge large entrance fees or buy-in amounts like some continuing care retirement communities.
Independent Living
What apartment sizes are available in Independent Living?
We offer studio, one-bedroom, and two-bedroom apartments ranging from approximately 288 to 865 square feet. All apartments feature full kitchens or kitchenettes (excluding some studios), private bathrooms, emergency call systems, and individually controlled heating and air conditioning.
Can I bring my own furniture?
Yes, residents are encouraged to furnish their apartments with personal belongings to create a comfortable, familiar environment. Our staff can provide apartment dimensions to assist with move planning.
What meals are provided?
Independent Living residents receive three meals per day in our dining room, with a snack bar available 24 hours a day. Residents can prepare other meals in their apartment kitchens. We offer restaurant-style dining with menu choices and can accommodate special dietary needs for Assisted Living and Memory Care.
What amenities are available to Independent Living residents?
Amenities include a fitness center, library, beauty salon, activity rooms, outdoor spaces and walking paths, scheduled transportation for shopping and appointments, housekeeping services, and maintenance-free living. Residents also enjoy a full calendar of social, educational, and recreational activities.
Can Independent Living residents receive healthcare services?
Independent Living residents maintain relationships with their own healthcare providers. We can coordinate with home health agencies if additional services are needed. If care needs increase significantly, we can discuss transitioning to Assisted Living or Memory Care.
Is transportation provided?
Yes, we provide scheduled transportation for grocery shopping, medical appointments, and group outings. Residents may also maintain their own vehicles and park in designated areas.
Assisted Living
What types of assistance do you provide in Assisted Living?
Our trained staff provides personalized assistance with activities of daily living including bathing, dressing, grooming, toileting, mobility, medication management, and meal assistance. A la carte care plans are individualized based on each resident’s specific needs and preferences.
What is your staff-to-resident ratio, and how are staff trained?
Our staff-to-resident ratio ensures personalized attention and quality care. During daytime hours, we typically maintain a ratio of 1:8 to 1:10, with adjusted ratios during evening and overnight shifts based on resident needs. All caregivers complete required state certification and training in personal care assistance, infection control, emergency procedures, resident rights, and communication skills. Memory Care staff receive additional specialized training in dementia care techniques, behavior management, and person-centered approaches. We invest in ongoing education to keep staff current with best practices. Our staff turnover rate is lower than industry averages due to competitive compensation, positive work environment, and supportive management, which ensures consistency and allows caregivers to build meaningful relationships with residents and families.
How are individual care needs assessed and managed?
Upon admission, we conduct a comprehensive health and physical assessment to evaluate medical history, current abilities, cognitive function, mobility, medication needs, and personal preferences. Based on this assessment, we develop an individualized written care plan in collaboration with the resident, family members, and healthcare providers. Care plans are reviewed and updated at least quarterly, or more frequently if needs change. We actively involve families in the care planning process through scheduled conferences and ongoing communication. As residents’ needs evolve, we adjust services accordingly. Many residents can “age in place” by transitioning between our care levels (Independent Living, Assisted Living, and Memory Care) as needed, allowing them to remain within our community. If specialized medical care beyond our capabilities is required, we work with families to coordinate appropriate transitions and provide support throughout the process.
How is medication managed?
Medication management is overseen by licensed nurses and administered by trained medication aides according to physician orders. We use secure individual medication storage systems and maintain detailed administration records. Our staff coordinates directly with pharmacies for medication refills and deliveries, and we communicate with physicians regarding medication changes, side effects, or concerns. We conduct regular medication reviews to ensure accuracy and appropriateness. All medications are stored securely, and we follow strict protocols to prevent errors. Families receive updates about any medication changes, and we’re available to answer questions about their loved one’s medication regimen.
What meals are included?
Assisted Living includes three nutritious meals daily plus snacks are available at our snack bar 24/7. Meals are served in our dining room with assistance provided as needed. We accommodate special dietary requirements and preferences. Room service is available for a small fee for residents who prefer to dine in their apartments.
Can residents have visitors stay overnight?
Yes, with advance notice, family members may stay overnight in a resident’s apartment or in our guest suite if available. We ask that overnight guests respect our community policies and other residents’ privacy and comfort.
What happens in a medical emergency?
All apartments are equipped with emergency call systems. Staff are trained in emergency response and first aid. In serious emergencies, we contact 911 and notify designated family contacts immediately. We maintain current medical information and advance directives for all residents.
Do you provide physical therapy or rehabilitation services?
We coordinate with licensed therapy providers who deliver services in our community. Physical, occupational, and speech therapy can be arranged based on physician orders and individual needs. These services are typically billed separately.
How is personal laundry handled?
We provide personal laundry services for residents when required, including washing, drying, and returning clothing to apartments. We recommend labeling items with resident names. Dry cleaning services can be arranged at an additional cost.
Memory Care
What makes your Memory Care program specialized?
Our Memory Care program features a secure environment designed to reduce confusion and support independence, staff specially trained in dementia care techniques, structured daily routines with meaningful activities, small group settings for personalized attention, and specialized programming based on current research in dementia care. The physical environment includes visual cues, familiar settings, and safety features specific to memory impairment needs.
How is the Memory Care unit secured?
The Memory Care unit features secure entry and exit points requiring codes or staff assistance, enclosed outdoor spaces for safe wandering, alarm systems on all exterior doors, 24-hour monitoring and supervision, and visual barriers that reduce exit-seeking while maintaining a homelike appearance.
What training do Memory Care staff receive?
All Memory Care staff complete specialized training in dementia care including understanding Alzheimer’s disease and dementia, communication techniques for cognitive impairment, behavior management strategies, person-centered care approaches, and safety and emergency protocols. Staff receive ongoing education to stay current with best practices.
What activities are offered in Memory Care?
We provide structured activities designed for various cognitive levels including reminiscence therapy, music and art programs, sensory stimulation, gentle exercise and movement, life skills activities, and social engagement opportunities. Activities are adapted to each resident’s abilities and interests.
How do you handle challenging behaviors?
We use person-centered, non-pharmacological approaches first, including identifying and addressing underlying causes (pain, hunger, overstimulation), redirection and validation techniques, environmental modifications, consistent routines, and individualized interventions. We work closely with families and physicians to develop effective care strategies.
Can my loved one leave the Memory Care unit?
Residents can leave the unit when accompanied by staff or authorized family members. We maintain detailed sign-out procedures to ensure resident safety. Some residents may be able to participate in community-wide activities with appropriate supervision.
How do you communicate with families?
We maintain regular communication through scheduled care conferences, daily communication logs accessible to families, immediate notification of significant changes or incidents, monthly family support meetings, and an open-door policy for questions and concerns. We encourage family involvement in care planning.
What is the progression of care as dementia advances?
We continuously assess residents and adjust care plans as needs change. Our staff can manage most stages of dementia. For end-of-life care, we coordinate with hospice providers and honor resident and family wishes. We support families through all stages of the disease progression.
Health and Wellness
Is there a nurse on staff?
Yes, we have licensed nurses on staff during daytime hours, with 24-hour on-call nursing support. Nurses oversee care plans, coordinate with physicians, manage medications, and provide health monitoring and assessments. Nurses are staffed in the Assisted Living and Memory Care buildings only.
Can residents keep their own doctors?
Yes, residents may continue seeing their current physicians. We coordinate with all healthcare providers and can assist with appointment scheduling and transportation. Some residents choose to transition to physicians who make regular visits to our community.
What happens if someone becomes ill?
Our staff monitors residents’ health and notifies families and physicians of any changes. We can coordinate with home health services for short-term care needs. If hospitalization is required, we work with families and hospitals to facilitate smooth transitions and readmission when appropriate.
Do you provide hospice care?
We partner with licensed hospice agencies to provide end-of-life care in our community. Hospice services can be delivered in all levels of care, allowing residents to remain in familiar surroundings. We work closely with hospice teams and families to ensure comfort and dignity.
What fitness and wellness programs do you offer?
We offer various programs including group exercise classes (BoneBuilders, chair exercises, yoga), strength and balance training, walking programs, wellness education, preventive health screenings, and fall prevention initiatives. Programs are adapted to different ability levels.
Dining and Nutrition
What dining options and meal plans are available?
Independent Living residents receive three meals daily plus access to a 24-hour snack bar. Our professional culinary team prepares all meals on-site using fresh ingredients. We offer restaurant-style dining with varied menu choices daily. Special dietary restrictions are accommodated including diabetic, low-sodium, heart-healthy, renal, gluten-free, vegetarian, and texture-modified diets. Our registered dietitian reviews resident nutritional needs and works with the chef to provide appropriate, appealing meals. Guests are welcome to join residents for meals with advance notice and payment. We encourage prospective residents and families to sample our food during tours—simply let us know when scheduling your visit and we’ll arrange for you to experience a meal in our dining room.
Who prepares the meals?
Our professional culinary team prepares all meals on-site using fresh ingredients. Our chef creates varied menus that are both nutritious and appealing, with input from residents and dietary staff.
Can you accommodate special diets?
Yes, we accommodate various dietary needs including diabetic, low-sodium, heart-healthy, renal, gluten-free, vegetarian, and texture-modified diets. Our registered dietitian reviews resident nutritional needs and works with the culinary team to provide appropriate meals.
What if a resident dislikes the menu options?
We offer multiple choices at each meal and have a full menu of alternatives if a resident dislikes the available options. Residents can provide feedback, and we regularly update menus based on preferences. Snacks are available throughout the day.
Can family members join residents for meals?
Yes, family members are welcome to dine with residents. Guest meals can be purchased in advance or at the time of visit. We also have a private dining room available for family gatherings by reservation.
Activities and Social Life
What activities and social events are offered?
We maintain a diverse and engaging activities calendar designed to keep residents active, connected, and stimulated. On-site programs include fitness classes (yoga, tai chi, chair exercises, strength training), art workshops and creative classes, music performances and sing-alongs, educational lectures and guest speakers, games and social gatherings (bingo, cards, trivia), book clubs and discussion groups, gardening programs, cooking demonstrations, religious services and spiritual programs, and holiday celebrations and special events. We also offer regular off-site excursions including shopping trips, restaurant outings, cultural events (theater, museums, concerts), scenic drives, and community activities. Residents are encouraged to participate based on their interests and abilities, though all activities are voluntary. We work to understand each resident’s preferences and offer a variety of options to appeal to different interests. Activity staff actively engage residents and provide both group and individual activity opportunities.
Are activities mandatory?
No, all activities are voluntary. We encourage participation as it promotes socialization and well-being, but residents are free to choose their level of involvement. We work to understand each resident’s interests and preferences.
Can residents continue hobbies and interests?
Absolutely. We encourage residents to pursue their hobbies and can often facilitate activities. Whether it’s painting, woodworking, gardening, reading, or other interests, we support residents in maintaining meaningful activities.
Do you offer religious services?
We host various religious services and provide transportation to local places of worship. Clergy from different faiths visit our community, and we accommodate individual spiritual needs. Private prayer and meditation spaces are available.
Admission and Move-In Process
How do I schedule a tour?
You can schedule a tour by calling our admissions office, visiting our website, or stopping by in person. We offer tours daily and encourage you to visit during meal times or activities to experience our community atmosphere.
What should I bring on a tour?
Bring any questions you have and, if possible, information about care needs and medical history. You’re welcome to bring family members who will be involved in the decision-making process. We’ll provide information packets and can arrange meetings with key staff.
How long does the admission process take?
The admission process typically takes 1-2 weeks, though it can be expedited if needed. Steps include touring the community, completing an assessment, reviewing financial information, completing paperwork and agreements, and scheduling move-in. We work with your timeline.
What documents are needed for admission?
Required documents typically include identification, recent medical records and physician orders, current medication list, advance directives and power of attorney documents, financial information for payment arrangements, and emergency contact information. We provide a complete checklist during the admission process.
Can you help with the moving process?
Yes, we provide move-in assistance and can recommend professional senior move management services. We help with apartment layout planning, coordinating move-in dates, and ensuring a smooth transition. Our staff is available on move-in day to assist.
Is there a waiting list?
Availability varies by care level and apartment type. We maintain a priority list for those interested in future openings. We recommend touring and completing a preliminary application even if immediate move-in isn’t planned, especially for Memory Care which can have longer wait times.
Safety and Security
What safety and security measures are in place?
Resident safety is our highest priority. Our comprehensive safety features include emergency call systems in all apartments and bathrooms allowing residents to summon help immediately, 24-hour staff presence with trained personnel always on duty, smoke detectors and automatic sprinkler systems throughout the building, secure building entrances with controlled access to prevent unauthorized entry, well-lit hallways and common areas, grab bars and handrails in bathrooms and corridors, non-slip flooring to prevent falls, security cameras in common areas (not in private apartments to protect privacy), regular safety drills for fire and emergency evacuation, staff training in emergency response including fire safety and first aid, and backup power generators for essential systems. In Memory Care, additional security measures include secured entry and exit points with keypad or staff-controlled access, enclosed outdoor courtyards for safe wandering, door alarms on all exterior exits, and 24-hour visual supervision by trained staff.
How do you prevent falls?
Fall prevention measures include initial and ongoing fall risk assessments, environmental modifications, appropriate assistive devices, strength and balance programs, proper lighting throughout the community, clutter-free pathways, non-slip surfaces, and staff training in safe mobility assistance.
What emergency procedures are in place?
We maintain comprehensive emergency plans for fire, severe weather, power outages, medical emergencies, and evacuation scenarios. Staff receive regular emergency training, and we conduct drills as required by regulations. Emergency supplies are maintained, and we have backup power for essential systems.
How do you handle resident wandering in Memory Care?
In addition to secured doors and alarms, we provide safe walking paths, engaging activities to reduce restlessness, staff monitoring and supervision, identification jewelry for residents, and immediate response protocols if a resident is missing. All staff are trained in wandering prevention and response.
Staffing and Qualifications
What qualifications do your caregivers have?
All caregivers complete required state training and certification. They receive orientation and ongoing training in personal care assistance, infection control, emergency procedures, resident rights, and communication skills. Memory Care staff receive additional dementia-specific training.
How do you screen employees?
We conduct comprehensive background checks including criminal history, abuse registry searches, reference verification, and credential validation. All employees complete required health screenings. We maintain high hiring standards to ensure resident safety.
What is your staff turnover rate?
We maintain lower turnover rates than industry averages through competitive compensation, positive work environment, ongoing training and development, and supportive management. Consistent staffing allows caregivers to build meaningful relationships with residents and families.
How do you handle staff shortages?
We maintain adequate staffing through careful scheduling, cross-trained staff, on-call personnel, and relationships with qualified temporary agencies when needed. Management staff can provide direct care if necessary. We never compromise resident safety due to staffing.
Policies and Regulations
Is the facility licensed and does it undergo regular inspections?
Yes, we are fully licensed by the Rhode Island Department of Health and comply with all federal, state, and local regulations governing senior living communities. We undergo regular unannounced inspections and surveys to ensure we meet all quality and safety standards. Inspection reports are public record and available for your review—we’re happy to provide copies or direct you to the Rhode Island Department of Health website where reports can be accessed online. We welcome questions about our inspection history and compliance record. Our commitment to transparency means we openly share our performance and any corrective actions taken. For additional resources and information about licensing standards and regulations, visit the Rhode Island Department of Health website at health.ri.gov.
What are your smoking and alcohol policies?
Smoking is prohibited inside buildings but may be permitted in designated outdoor areas. Alcohol is allowed in moderation in private apartments for Independent Living residents. Assisted Living and Memory Care policies on alcohol are individualized based on safety and health considerations.
Can residents have visitors at any time?
Independent Living residents can have visitors at any time. Assisted Living and Memory Care have core visiting hours with flexible arrangements for family needs. We balance open access with resident rest and care routines.
What is your discharge policy?
Residents may voluntarily discharge with appropriate notice as outlined in their agreement. Involuntary discharge only occurs if we cannot meet care needs safely, for non-payment after due process, or for behaviors that endanger others. We work extensively with families before considering discharge and provide assistance with transitions.
How do you protect resident privacy?
We comply with HIPAA regulations and maintain strict confidentiality policies. Medical information is shared only with authorized individuals, care discussions occur privately, and staff are trained in privacy protection. Residents have the right to confidential communication.
Family Involvement and Communication
What are the policies for family visits and communication?
We strongly encourage family involvement and maintain open communication. Independent Living residents can receive visitors at any time. Assisted Living and Memory Care have visiting hours from 8:00 AM to 8:00 PM daily, with flexible arrangements available for special circumstances when coordinated with staff. We provide comfortable designated areas for family gatherings including a family lounge, private dining room available by reservation, outdoor patio and garden spaces, and resident apartments. For communication, families receive regular updates about their loved one’s well-being through scheduled care plan conferences (quarterly or as needed), daily communication logs accessible to families, immediate phone calls for significant health changes or incidents, monthly newsletters and activity calendars, and secure online family portal (when available). Staff maintain an open-door policy and families are welcome to call or visit anytime with questions or concerns. We view family members as essential partners in care.
How can families stay involved in their loved one’s care?
Families can participate in care planning meetings, attend family support groups, volunteer for activities or events, join residents for meals and outings, communicate regularly with staff, and provide feedback. We view families as essential care partners.
Do you have a family council?
Yes, we support an active family council that meets monthly. The council provides feedback, discusses concerns, plans events, and works collaboratively with administration to enhance resident care and quality of life. All families are encouraged to participate.
How do you communicate changes in a resident’s condition?
We contact designated family members immediately for significant changes in health or behavior. Regular updates are provided through care conferences, written communications, and phone calls. Families can also contact staff anytime with questions or concerns.
Can family members provide some care themselves?
Yes, family involvement in care is encouraged when appropriate. Families can assist with meals, activities, grooming, or companionship. We coordinate family participation with our care schedules and ensure all care needs are met.
Technology and Communication
Do you have Wi-Fi available?
Yes, Wi-Fi is available throughout common areas and can be installed in individual apartments. Residents may bring personal computers, tablets, and smartphones. We offer technology classes for those wanting to learn or improve digital skills.
Can residents have their own phones?
Yes, residents can maintain cell phones or have landline phone service installed in their apartments. Phone service is typically an additional monthly charge. Assisted Living and Memory Care residents may need staff assistance with phone use depending on their abilities.
How do you use technology to enhance care?
We use electronic health records for care documentation, medication management systems, emergency call systems, secure family communication portals, and monitoring technology when appropriate. Technology enhances care while maintaining personal connection and dignity.
Additional Services
Do you have a beauty salon and barber shop?
Yes, we have an on-site salon offering haircuts, styling, perms, coloring, manicures, and pedicures. Services are available by appointment for an additional fee. Our salon professional visits weekly or more frequently depending on demand.
Can residents receive rehabilitation services?
Yes, we coordinate with licensed therapy providers for physical, occupational, and speech therapy. Services are delivered on-site based on physician orders. Therapy costs are typically covered by Medicare or private insurance according to individual benefits.
Is respite care available?
Yes, we offer short-term respite care when space is available. Respite stays provide temporary care while family caregivers take breaks or handle other obligations. Minimum stays typically range from a few days to several weeks.
Do you provide dental and vision care?
We coordinate with mobile dental and vision providers who visit our community, or we can arrange transportation to external appointments. Residents maintain their own dental and vision insurance, and services are billed separately from our fees.
Illness Prevention and Infection Control
What infection control measures do you maintain?
We follow comprehensive infection control protocols including staff training and monitoring, proper hand hygiene practices, appropriate use of personal protective equipment, regular cleaning and disinfection, isolation procedures for contagious illnesses, and coordination with health departments. These practices are maintained continuously, not only during outbreaks.
How do you handle illness outbreaks?
We have detailed outbreak response plans including isolation of affected residents, enhanced cleaning protocols, visitor restrictions if necessary, staff health screening, notification of families and health authorities, and coordination with medical providers. We balance safety with quality of life and maintain clear communication throughout.
Are staff and residents required to have vaccinations?
Vaccination policies follow current health regulations and recommendations. We strongly encourage flu, pneumonia, and COVID-19 vaccinations for residents and staff. Specific requirements may vary based on evolving public health guidance and regulations.
What if a resident tests positive for a contagious illness?
We implement immediate isolation protocols, provide appropriate care in place when possible, monitor symptoms closely, coordinate with physicians, notify family and relevant authorities, and provide regular updates. Our goal is to care for the resident safely while protecting others.
For more information or to schedule a tour, please contact our admissions office at 949-1333.
We look forward to welcoming you to our community.